Luxury Hospitality at home

Does your home operate like

A five-star hotel?

If not, we can get you there. We can help you put your vision into practice by elevating 4 fundamentals of luxury estate management:

standards

Personal Vision

Best Practices

Quality

Consistency

 

Service

Appropriate Staff

Expert Training

Leadership

Professional Development

systems

Service Delivery Plans

Documented SOPs

Estate Manuals

Cross-Training

 

Supervision

Management

Support

Evaluation

Coaching

standards

Personal Vision

Best Practices

Quality

Consistency

 

Service

Appropriate Staff

Expert Training

Leadership

Professional Development

systems

Service Delivery Plans

Documented SOPs

Estate Manuals

Cross-Training

 

Supervision

Management

Support

Evaluation

Coaching

We can help you articulate

Your personal Standards

The standards at your home are a personal brand. They should be a combination of your vision and desired lifestyle, industry best practices, and the highest quality goods and services your budget allows.

After an interview and site visit, we will create a plan to deliver your residence’s customized standards with consistency across all experiences and properties.

We can develop your

Service Staff

In order to execute your vision of luxury, you’ll want the right staff doing the right jobs the right way. CEM will create service plan and provide expert training.

To maintain the highest levels of service, your staff will need professional development opportunities, cross-training, and a hierarchy for advancement. We can develop the core plan and a roadmap for the future.

We can create custom

Systems and SOP’s

Effective systems are teachable, repeatable, scalable, and become the common practice for managing and providing service to your properties.

We’ll create highly customized standard operating procedures, service delivery guides, task sheets, maintenance routines, and schedules that will keep your team on track.

We can provide supervision

and Leadership

You’ll need a competent manager with the skills and expertise necessary to operate your unique properties, work with your support teams, and supervise your staff.

With our vast network of luxury estate management professionals, we can find the best managers for your team and provide ongoing support and development.

OUR SERVICES

Estate Management

Consulting

Our team can advise you on the best practices for managing a luxury residence. We can assess your properties and desired lifestyle to design operational systems and policies to service, maintain, and preserve your homes.

Relocation and

Onboarding

Moving is just the beginning. A new residence needs to be unpacked, installed, organized, inventoried, and insured. CEM can handle all of those tasks to provide you a turn-key relocation experience.

Estate

Manuals

A new home means new  systems, appliances, textiles and furnishings. All of these need to be documented with detailed instructions for use, care, and maintenance. We can create a dynamic cloud-based estate manual and printed guides for your team.

Staffing

and Support

Our 25 years of experience in luxury estate management and a network of ~3000 members provides access to the luxury management staff  you need. Ongoing, we offer mentorship, coaching, and professional development for your management staff.

Let's Connect

Introductory

Call

Let’s set up a time to discuss your unique situation and how Laurian Home Management can make your life better.

Providing the Best

For the best

We have been trusted to provide estate management services to celebrities, athletes, founders, philanthropists, and C-Level executives at some of the most prominent sports and entertainment organizations in the world including: 

Estate Management

Network

Kimberly Varney is the founder and Executive Director of the Estate Management Network, a nonprofit organization that supports those in upper management roles in private service including House Managers, Butlers, Property Managers, Estate Mangers, Directors of Residences, and Chiefs of Staff.

The ESTATE MANAGEMENT NETWORK is an excellent resource for your management team.

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